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To browse through the knowledge base, click the appropriate category link below. Or review the top Knowledge Base resources listed below

ACH
Stop Payment on an ACH itemTransfer funds using ACHTypes of ACH ItemsUnauthorized ACH Items

ATMs
Applying for an ATM cardATM Capabilities and LimitsDeposits at ATMsReplacement CardsWithdrawals at ATMs

Bill Pay
EnrollmentFeesMetavantePayees (Set Up or Change)PaymentsStop Payment

Business Services
Business CheckingBusiness LoansECU Business VISA CardTypes of Business ServicesVisa® Information Source Select

Consumer Loans
Applying for a loanAuto Locating ServiceGAP CoveragePayoff InfoPre-QualifyRatesRecreational VehiclesSkip A PaymentVehicle LoansVehicle Service Agreement

ECU Online
AccessAccount Balance v. Available BalanceCheck ViewingContact ECUEmail NotificationsError MessagesLoan ApplicationsOnline StatementsOrder ChecksPasswordScheduled TransfersSecurityTransfer FundsUser OptionsWhat can I do?

General Information
ABA - Routing NumberAutomated Access by PhoneBranch Locations-Hours of OperationCoin CountersContact InformationCredit CounselingECU Chat LineECU Phone LinkEdwards, Tipton and WittEmployment OpportunitiesForeign Currency and DraftsPayment MethodsService CenterTravelers ChequesUVEST Financial Services, Inc.What is a credit union?Who can join ECU?

Individual Retirement Accounts (IRAs)
Accumulation AccountContributionsDirect TransferEligibilityGeneral InformationOpening an IRAPenaltyQualified Retirement Plan (QRP)RolloverTypes of IRAsWithdrawals - DistributionsWithholding taxes

LifeLine™ Suite of Products
HLPR Loan (Home Loan Payment Relief)Salary Advance Line of CreditSaver’s Certificate

Member (Deposit) Services
Address ChangeChecking (Share Draft) AccountsChristmas ClubCustodial and Trust AccountsDeposits or WithdrawalsDisputed ChecksECU Phone LinkElectronic TransfersFeesGeneral InformationIMMA AdvantageInvestment CertificatesJoining ECULost or Stolen CheckbookName or Ownership ChangeNCUA InsuranceNotary ServicesOverdraft ProtectionRatesSafe Deposit BoxesSavings BondsSignature GuaranteeStash Your Cash Share AccountStop PaymentTransfer fundsWire Transfer

Mortgage Information
Adjustable Rate Mortgage (ARM)AppointmentsAppraisalAssumable loanBridge LoanClosing CostsConstruction LoanDeed of Trust v. Warranty DeedEquityEscrowLock the interest rateMortgage RatesOrigination and Discount PointsPayoffPermanent Foundation for Manufactured HomePre-Qualify for a MortgagePrincipal PaymentsPrivate Mortgage Insurance (PMI)Quit Claim DeedTax AssessmentTax Assessment v. Appraisal

Payment Protection Insurance
Applying for coverageEligibilityFiling a claimTypes of Payment Protection Insurance

Student Loans
Consolidation LoansEligible ExpensesPayments and TermStudent Loan AdvancesStudent Loan ApplicationWho is eligible?

VISA®
Authorized UserCash AdvanceCheck Card InformationDisputed ChargesGift CardsLimit IncreaseLost or Stolen CardsPaymentsStudent VISA®Types of Accounts

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Most Requested Items
Resource
Article Name
FAQ
Where are your branch locations?  What are the hours of operation for each?
FAQ
How do I access ECU Online?
FAQ
Can I skip a payment on my Consumer Loan?
FAQ
What is the monthly fee for a share draft (checking) account with ECU?
FAQ
What is the fee for Bill Pay?
FAQ
What types of IRAs does ECU offer?
FAQ
Is there a dollar limit on the amount that can be withdrawn from an ATM on a daily basis?
FAQ
How do I enroll in Bill Pay?
FAQ
How do I obtain a password for ECU Online?
FAQ
What is an Individual Retirement Account (IRA)?

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